Postage and packing charges are based on order value as follows.These prices are for mainland UK only. Example costs for other locations are provided below, however please contact us for a delivery quote for these locations.

UK MAINLAND 

£5.95  For orders up to £50

£7.95  For orders of £50 to £100

£9.95  For orders over £100

SAMPLE COSTS FOR OTHER LOCATIONS

Northern Ireland

Scottish Higlands & Islands

Europe

USA

DELIVERY METHOD & TIMESCALES

We aim to dispatch and deliver goods within 3 to 5 working days.

Packages under 2kg will be sent by First Class Royal Mail with a leadtime of 2 to 3 days.

Packages over 2kg are sent by DHL@Home courier. Most services are next day. A signature is required in most cases, though if you are likely to be out we recommend you leave a signed note giving details of where the package can be safely left, or details of a neighbour who is able to receive the package on your behalf. Alternatively, please provide a work address for delivery if you are worried about not being available to receive a package or not keen on it being left.

All dispatch and delivery timings are subject to stock availability. You will be informed as soon as possible of any delays and offered options to change or cancel your order. Hot Smoked may part-ship your order and send any remaining items separately, at no further cost to you.

We aim to re-use packaging materials where possible, particularly cartons and boxes in which stock is supplied to us. Rest assured that even if the outer box may not always be too pretty, we will always ensure that your goods inside have been adequately packaged!

IF YOUR ORDER IS URGENT

Please let us know if there is an urgent deadline for your order by emailing us at orders@hotsmoked.co.uk.

ARE YOU SENDING A GIFT?

It is particularly useful for us to know if your order is a gift perhaps for a birthday or anniversary and the deadline date so we can ensure your goods are received in time and also add a gift message to your package. We will send your invoice to you separately. 

If you have any queries about delivery costs or methods, please call us on 01398 351604 or email us at info@hotsmoked.co.uk